Rules And Regulations

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Important Rules And Regulations To Follow

It is not a holiday! “Going to Hajj & Umrah” for the sake of Allah, leaving behind your regular lifestyle and enduring discomfort in order to satisfy God!

All the glitz and glamour about the opulence of the hotels and sophisticated lifestyle will be reduced to only two pieces of cloth, responding to God’s invitation, reciting “Labaik, Allahumma Labaik,” and crying out to your Creator.

It is critical that you conduct extensive research on the packages you’re interested in for both Hajj and Umrah. Our staff will only provide accurate information regarding the packages
All pricing is in Saudi Riyals. Should the price of a package fall when you buy it, you will be responsible for the difference
Please keep in mind that all reservations are subject to availability and confirmation. Also liable to change without notice
The ratings of the hotel are determined by the Saudi Ministry of Tourism, not by global norms
It is the responsibility of a pilgrim to ensure that all essential papers are submitted during the visa application process. We are not responsible for visa denials. You will be responsible for payment once you have applied for an electronic number on your behalf
It is recommended that you bring your passport and other supporting documents at least three weeks before departure
3 – 4 hours before departure, you must arrive at the airport
Please be sure you are aware of the luggage allowance before you depart
Throughout the trip, your luggage is yours to take care of
Over 100 milliliters of liquids are not permitted in your luggage
The system for Umrah travelers has changed, and most people are now processed at the Hajj terminal (except for British Airways & Saudi Airlines). You’ll be requested to stay on board and then driven to the Hajj terminal using a coach
The Hajj terminal management by the concerned departments is suboptimal, and it is out of our hands. We will, however, do all we can to make the process as quick and painless as possible. Please keep in mind that getting through customs may take anything from 5 hours to more
Please buy a Saudi SIM upon arrival at Jeddah airport so that it may be registered under your name
Outside of the terminal, the representative from Dar al Eiman will be waiting for you to escort you to your flight. You’ll need to search for a Dar Al Eiman representative or show the wristbands that have been given to you once you’ve completed immigration, baggage reclaims, and customs
Wrist bands are required for security purposes at all times. Please make sure you have your passports with you, and that you wear them during your trip whenever possible
The ministry of Hajj does not allow marketing personnel into the terminal
The Hajj is a distinct procedure from the Umrah, although all flights depart from the same Hajj terminal. You will be guided by the group leader, and you should follow his instructions at all times
Please prepare for the possibility of a processing time of 8 to 12 hours or more
Keep all of your medicines in hand luggage, as well as refills and medical records. Dry foods are also a must-have
For identification purposes, attach the luggage tags provided
In case of an emergency, you should have two to three days’ worth of survival supplies in your carry-on bag
Always check your luggage when loading and unloading from the bus or taxi
Instead of a traveler’s cheque, take pounds. You can change pounds in Saudi Arabia at any bank
Never carry your whole money with you; instead, keep only a fraction with you at all times
Keep an eye on the arrivals screen at your destination airport. On-time arrival is essential. You are liable for any fees incurred if you miss your flight
When you leave home early enough to arrive at the airport on time for your flight, you’ll be in good shape. Take into account the weather, road conditions, and traffic regulations when making this decision
Check your travel documents one last time before leaving your house
The arrival process from the airport to Makkah Residence (Hotels or Standard housing) can take 8 – 12 hours on average, but it might take more than 12 hours in some situations
Due to a large number of Hujaj from all over the world, it is nearly impossible for them to stay in one place for long. Please stick with the group at all times and follow directions
Prepare to separate from your family at any time during the Hajj and you will not be seated
Before we confirm your booking, you must give us complete information about your disability and severe medical condition so that we can try to suggest suitable arrangements for you
The Hijri calendar (lunar calendar) is used to determine the dates of the Hajj. All hotel reservations during the Hajj season are based on Hijri timings. There could be modifications in the itinerary depending on moon sightings
The meal is included in all packages. We go out to outside catering. On certain days, such as the 6th/7th, and 12th of Dhul Hijjah, food may not arrive at all because of a delay in its arrival
The majority of the group will decide on the meals

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Some of the flights and flight-inclusive holidays available through Almarwahtravel are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services offered. Please contact us to confirm the protection that applies to your booking. If you do not receive an ATOL Certificate, your booking will not be ATOL protected. If you do receive an ATOL Certificate but not all parts of your trip are listed on it, those parts will not be ATOL protected. Please refer to our Booking Conditions for further details, or visit the ATOL website for more information about financial protection and the ATOL Certificate.